The grossglockner.hu LLC. SERVICE AGREEMENT


SERVICE AGREEMENT

Contract for Services - concerning consultancy, assistance, guiding and training related to high altitude mountain-climbing, skiing, trekking and klettersteig (via ferrata) programmes - between grossglockner.hu Limited Liability Company (Szinyei Merse utca 10., Budapest 1063, trade registry number: 01 09 957696, VAT Number: 23270541-1-42, bank account number: UniCredit, HU27 10918001-00000109-05270006, representative: Zsolt Szilágyi), as service provider (hereinafter: Provider), and the submitter of the online application form: the person whose personal data is provided in the online application form who is the owner of the e-mail address provided in the online application form (hereinafter: Client); in case of a paper-based application form the person who provided his/her personal data in the form and signed the form – according to the following conditions:

Taking effect of the Contract for Services

By filling in and submitting the online or paper-based application form, the Client admits that he/she read and agreed what is included in the contract and that the contract is valid and takes effect. The provider admits the validity and taking effect of the Contract for Services by the confirmation of the online application form. The contracting parties fix that this way the Contract for Services is valid without a printed copy signed by both parties.

Risks

The Client is aware of the fact that rock- and mountain-climbing and activities related or similar to them are dangerous activities. Client recognises that during the participation of the programmes advertised by the website of Grossglockner.hu he/she may suffer severe, permanent or fatal injuries even despite the most careful acting of the Provider, the Mountain Guide or the Instructor. Client takes part in a programme advertised on the website grossglockner.hu on his/her own responsibility, of his/her own free will, and is aware of the risks.

Data handling

Below you can find out our privacy policies that are published with our GDPR on 24 May 2018.
Name of the data manager
Company name: grossglockner.hu Ltd. Headquarters: Budapest 1063 Szinyei Merse u 10. Company registration number: 01-09-957696; VAT number: 23270541-1-42; Representative: Zsolt Szilágyi.
Legislation underlying data management
Data management related to customer service is governed by the following provisions: Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and Directive 95 / 46 / EC, in force at https://eurlex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=EN of 2011 on the right to information self-determination and freedom of information CXII. (hereafter referred to as Info tv), in force: https://net.jogtar.hu/jogszabaly?docid=A1100112.TV on the Consumer Protection CLV 1997. Act, in force: https://net.jogtar.hu/jogszabaly?docid=99700155.TV
Information on treated data
The scope of the data being processed and the purpose of data management Managed data: wire and name, email address, phone number, billing name and address. We handle data for contact purposes. Your data will be processed until your request is canceled.
Access to data and data security measures
Access to data and data transmission
Your personal data you provide will be accessed by the Data Manager staff in order to perform their duties. The Data Handler only passes personal data to other Data Managers or state entities exceptionally. For example, if a court case is initiated in your case and the referring court is required to transfer your documents containing your personal information, the police will search the Data Operator and request the transfer of documents containing your personal data for the investigation.
Data security measures
The Data Manager stores the personal data you provide on the Data Management servers. The Data Controller shall take appropriate measures to protect personal data against, inter alia, unauthorized access or unauthorized modification.
Your access rights are the right to access your personal data. If you request that the Data Controller provide feedback on whether you are managing your personal data, the Data Controller must provide you with information about: a. what personal information, b. what legal basis, c. what kind of data management purpose d. what source, e. how long it handles. Your right to receive feedback on whether or not the Data Handler manages your personal data, a. covers your personal data; b. does not cover anonymous data; c. does not cover personal information that is not yours; and d. includes clearly identifiable information that may be associated with you. At your request, the Data Controller provides access and a copy of your personal data. If you are requesting additional / repeated copies of your personal information, the Data Manager may charge a reasonable fee for the administrative costs incurred in completing the request, which you will be charged for. You have the right to correct your personal data. E yoga a. does not cover anonymous data; b. covers your personal data; c. does not cover personal information that is not yours; and d. includes clearly identifiable information associated with you. The Data Handler will correct or supplement your personal data according to your request. The Data Handler informs the recipients of personal data (if any) about the correctness of your personal information. However, the Data Controller does not inform the addressees of the correction of personal data if it is impossible to inform the addressees or require disproportionate effort.
Rights of the data subject concerned
Right to Cancellation Under certain conditions you are entitled to cancel your personal data. The Data Handler is required to delete your personal data without undue delay if: a. the Data Handler manages these personal data and b. You are requesting the deletion of your personal information and c. personal data is not required for the purposes for which the Data Handler manages personal data. The Data Handler is required to delete your personal data without undue delay if: a. the Data Handler manages your personal data and b. You are requesting the deletion of your personal information and c. You will withdraw your consent on which your data is handled and d. there is no other legal basis for further processing of your data. The Data Handler is required to delete your personal data without undue delay if: a. the data processing is necessary to enforce the legitimate interests of the Data Controller or a third party and b. You object to the Data Handler's handling of your personal information and c. the legitimate grounds for handling such personal data do not take precedence over your protest. The Data Handler is required to delete your personal data without undue delay if: a. You are requesting the deletion of your personal information and b. Handling such data by a Data Handler is not illegal, or c. deletion is mandatory under current laws, or d. your data will be collected for information society services. The Data Handler informs the recipients of personal data (if any) about deleting your personal information. However, the Data Handler does not inform recipients of the deletion of personal data if it is impossible or disproportionate effort to inform the addressees.
Your right to restrict the processing of your data may require your personal data to be restricted. Your right to request the restriction of your personal data management (a) does not include anonymous data; (b) cover your personal data; (c) does not cover personal data concerning you; and (d) include clearly identifiable information that may be associated with you. The Data Controller restricts the management of your personal information for the period during which you are verifying the accuracy of such data if you are requesting a restriction on your personal data and you dispute the accuracy of such data. The Data Controller restricts the handling of your personal data if you are requesting a restriction on the processing of data whose handling is illegal and you are opposed to the deletion of such data. The Data Controller restricts the handling of your personal data if (a) you are requesting a restriction on the processing of your personal data and (b) the Data Handler no longer needs these data for the purposes of data management; and (c) your data is submitted for submission, protection. The Data Controller restricts the handling of your personal data if a. You object to the handling of your personal data necessary for the legitimate interests of the Data Controller and b. You are awaiting confirmation that there are legitimate reasons for your personal data to be handled by the Data Handler, which does not take precedence over your protest. The Data Controller informs the recipients of personal data (if any) about limiting the handling of your personal data. However, the Data Controller does not inform the addressees of such a restriction if it is impossible or disproportionate effort to inform the addressees. If the Data Controller restricts the processing of your personal data, you may (a) store such personal information, (b) manage such personal information on your consent, (c) manage personal data for the purpose of submitting, enforcing or protecting the legal claim, to protect their rights.
Your right to data transfer is entitled to receive your personal information provided to you by a data controller in a machine-readable widely used machine-readable format and is entitled to transfer this data to another data controller without this being impeded (where technically feasible) the data controller for which personal data is available to him if the data processing is based on consent or is necessary for the performance of the contract and the data is processed in an automated way. Your data transferability (a) does not include anonymous data; (b) cover your personal data; (c) does not cover personal data concerning you; and (d) does not cover clearly cited data. 6. Deadline for submitting your application as requested The Data Manager shall respond to your requests for entitlements as described above without undue delay, but no later than within one month. 7. Right to file a complaint If you believe that your rights have been violated, the Data Controller recommends that you initiate a consultation with the Data Manager by direct contact. If such consultation does not result or if you do not wish to participate in such activity, you may contact the court or the NAIH. If you initiate a court procedure, you may decide to initiate the proceedings before your home address or domicile. The NAIH contact details are as follows: 1125 Budapest, Szilágyi Erzsébet fasor 22 / C; phone: +36 1 391 1400; fax: +36 1 391 1410; e-mail: ugyfelszolgalat@naih.hu; Website: www.naih.hu 8. Amendments to this Prospectus The Data Controller reserves the right to change this prospectus at any time. The Data Controller informs clients of such modifications by mail or e-mail and in any case according to applicable law.
Privacy Policy for Cookie Use
Legislation underlying data management
Data processing is governed by the following laws: Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC, in force at https://eurlex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=EN Section CXII of 2011 on Information Self-determination and Freedom of Information, (hereafter referred to as Info tv), in force: https://net.jogtar.hu/jogszabaly?docid=A1100112.TV on Act XLVIII of 2008 on the Fundamental Terms and Limitations of Economic Advertising Activity. Act, Actual text: https://net.jogtar.hu/jogszabaly? docid = A0800048.TV on the Consumer Protection CLV 1997. Act, in force: https://net.jogtar.hu/jogszabaly?docid=99700155.TV Information about managed data Data managed by a data handler: Relevant online identifier. Legal basis for data handling: Contribution of the person concerned Duration of the data handling: Until the consent is withdrawn.
Cookies in general: Cookies are short data files placed on the user's computer by the site you visit.
The purpose of the cookie is to make the information technology, the Internet service easier and more convenient. There are many types, but are usually divided into two large groups. One is the temporary cookie that the site places on a user's device only during a given session (eg under a security identification of an Internet banking), the other is a permanent cookie (eg, a language setting for a website) that remains on the computer until the user deletes it. Cookies may only be placed on the user's device if the user is authorized by the European Commission to use cookies (unless they are strictly necessary for the use of this service). For cookies not requiring a user's consent, information must be provided during the first visit of the website. It is not necessary for the full text of the information on cookies to appear on the website, it is sufficient for the website operators to briefly summarize the essence of the information and refer to the availability of a complete information link via a link. In the case of cookies requiring consent, the information may also be linked to the first visit to the site if the data handling associated with the use of cookies is started by visiting the site. If the cookie is used in connection with the use of a feature specifically requested by the user, the information may also be displayed for the use of this feature. In this case, it is not necessary to display the full text of the cookie information on the website, it is sufficient to provide a brief summary of the essence of the information and a link to the full contact information. The visitor must be informed on the application of the cookies in the website in the data management information sheet in the Annex to these Rules. With this information, the Data Controller ensures that the visitor can access the information society-related services of the website and at any time during the use of the data for which Data Handler manages which data types for data management purposes, including the handling of data that can not be directly communicated to the user.
Applied cookies
The Data Manager informs users that they use Google Analytics, Google Remarketing, AdWords Conversion Tracking, and Facebook Remarketing to measure the attendance and visitor behavior, statistics, and performance of your website and subpages, and monitor their visitor behavior. The referenced programs are stored on a user's computer. cookies that collect user data. Visitors to the Website (Affiliates) allow the Data Manager to use Google Analytics, Google Remarketing, AdWords Conversion Tracking, and Facebook Remarketing. They also contribute to monitoring, tracking and tracking of user behavior to the Data Handler. Additionally, the user has the option of disabling cookies and storing data for the future as described below.
Let our users know that the settings and usage of Google Analytics, Google Remarketing, AdWords Conversion Tracking, and Facebook Remarketing programs fully comply with the requirements of the data protection authority. According to Google, Google Analytics uses first-party cookies to report visitors' interactions on your site. These cookies record only personally identifiable information. Browsers do not share their own cookies between domains. For more information on cookies, see the Google Ad and Privacy FAQ.
Google Analytics: The Data Manager uses Google Analytics primarily to produce its statistics, including measuring the effectiveness of your campaigns. Using this program, the Data Manager mainly learns how many visitors visited your Website and how much time visitors spent on the Website. The program recognizes the visitor's IP address, so you can track whether the visitor is a returning or new visitor, as well as tracking the way the visitor has made a Web site and where he entered.
Google Remarketing: By using Google Remarketing, the Data Manager collects DoubleClick cookie data in addition to the usual Google Analytics data. The DoubleClick cookie allows you to use the remarketing feature, which ensures that visitors to the site will later be able to meet the Data Manager advertiser's free Google ad space. The Data Manager uses Google Remarketing for your online ads. Data handler ads are provided by third-party vendors such as Google ?? also displayed on web sites. Data management and external service providers such as Google, their own cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) are used to access users based on previous visits to the Website , and optimize and display ads.
Google AdWords Conversion Tracking: Google AdWords Conversion Tracking is designed to help the Data Manager measure the effectiveness of AdWords ads. This is done using cookies placed on the user's computer, which exists for 30 days and does not collect personal information.
Facebook Remarketing
The Data Manager uses Facebook's remarketing pixel to increase the effectiveness of Facebook ads, to build a remarketing list. So, after visiting the website, an external service provider ?? such as Facebook ?? you can show ads on web sites. Remarketing lists are not suitable for person identification. The visitor's personal information is not included, only the browser software is identified.
Block cookies If you want to manage cookies or disable the feature, you can do it from your own computer in your browser This option is located in the Cookies / Cookies / Tracking Placements menu, depending on the browser toolbar, but usually Tools> Settings> Privacy you can configure what tracking features you enable / disable on your computer. Users who do not want Google Analytics to report on their visit can install the Google Analytics Disable Browser Extension. To disable Analytics web activity, visit the Google Analytics opt-in page and install the plugin for your browser. For more information on installing and uninstalling the extension, see the help for that browser.
Access to data and data security measures Access to Data and Data Transfers Personal Data provided by you are subject to the Data Processing Staff for the purpose of performing their duties. The Data Handler submits the processed personal data to its subcontractors as set out in the Annex to these Rules. Your Data Handler will only pass your personal data in exceptional cases not listed in the Annex Data controllers, state organs. For example, if a court case is initiated in your case and the referring court is required to transfer your documents containing your personal information, the police will search the Data Operator and request the transfer of documents containing your personal data for the investigation.
Data security measures
The Data Manager stores the personal data you provide on Data Management servers and, where applicable, your paper-based archive. To store your personal data, the Data Manager does not use another company's service. The Data Controller shall take appropriate measures to protect personal data against, inter alia, unauthorized access or unauthorized modification. For example, access to personal data stored on the server is logged by a Data Manager, which means that you can always check who, when, what personal information you have access to.
Rights of the data subject concerned
Your access rights are the right to access your personal data. If you request that the Data Controller provide feedback on whether you are managing your personal data, the Data Controller must provide you with information about: a. what personal information, b. what legal basis, c. what kind of data management purpose d. what source, e. how long it handles. Your right to receive feedback on whether or not the Data Handler manages your personal data, a. covers your personal data; b. does not cover anonymous data; c. does not cover personal information that is not yours; and d. includes clearly identifiable information that may be associated with you. At your request, the Data Controller provides access and a copy of your personal data. If you are requesting additional / repeated copies of your personal data, the Data Handler may charge a reasonable fee for the administrative costs incurred in completing the request, which you will be charged for.
Your right to correct
You are entitled to correct your personal information. E yoga a. does not cover anonymous data; b. covers your personal data; c. does not cover personal information that is not yours; and d. includes clearly identifiable information that may be associated with you. The Data Handler will correct or supplement your personal data according to your request. The Data Handler informs the recipients of personal data (if any) about the correctness of your personal information. However, the Data Controller does not inform the addressees of the correction of personal data if it is impossible to inform the addressees or require disproportionate effort.
Right to rescind
Under certain conditions, you are entitled to cancel your personal information. The Data Handler is required to delete your personal data without undue delay if: a. the Data Handler manages these personal data and b. You are requesting the deletion of your personal information and c. personal data is not required for the purposes for which the Data Handler manages personal data. The Data Handler is required to delete your personal data without undue delay if: a. the Data Handler manages your personal data and b. You are requesting the deletion of your personal information and c. You will withdraw your consent on which your data is handled and d. there is no other legal basis for further processing of your data. The Data Handler is required to delete your personal data without undue delay if: a. the data processing is necessary to enforce the legitimate interests of the Data Controller or a third party and b. You object to the Data Handler's handling of your personal information and c. the legitimate reasons for handling such personal data do not take precedence over your protest. The Data Handler is required to delete your personal data without undue delay if: a. You are requesting the deletion of your personal information and b. Handling such data by a Data Handler is not illegal, or c. deletion is mandatory under current laws, or d. your data will be collected for information society services. The Data Handler informs the recipients of personal data (if any) about deleting your personal information. However, the Data Handler does not inform recipients of the deletion of personal data if it is impossible or disproportionate effort to inform the addressees.
You may request a restriction on the processing of your personal data. Your right to request the restriction of your personal data management (a) does not include anonymous data; (b) covers personal data relating to him; (c) does not cover personal data concerning you; and (d) include clearly identifiable information that may be associated with you. The Data Controller restricts the management of your personal information for the period during which you are verifying the accuracy of such data if you are requesting a restriction on your personal data and you dispute the accuracy of such data. The Data Controller restricts the handling of your personal data if you are requesting a restriction on the processing of data whose handling is illegal and you are opposed to the deletion of such data. The Data Controller restricts the handling of your personal data if (a) you are requesting a restriction on the processing of your personal data and (b) the Data Handler no longer needs these data for the purposes of data management; and (c) your data is submitted for submission, protection.
Your right to limit your data management
The Data Controller restricts the handling of your personal data if a. You object to the handling of your personal data necessary for the legitimate interests of the Data Controller and b. You are awaiting confirmation that there is a legitimate reason for your personal data to be handled by the Data Manager, which does not take precedence over your protest. The Data Handler informs the recipients of such personal data (if any) about limiting the handling of your personal data. However, the Data Controller does not inform the addressees of such a restriction if it is impossible or disproportionate effort to inform the addressees. If the Data Controller restricts the processing of your personal data, you may (a) store such personal information, (b) manage such personal information on your consent, (c) manage personal data for the purpose of submitting, enforcing or protecting the legal claim, to protect their rights.
Right to data storage
You are entitled to receive your personal data provided to you by a data controller in a machine-readable, widely-used machine-readable format, and have the right to transfer this data to another data controller without being obstructed (where technically possible) the data controller for whom personal data is provided if the data management is based on consent or is necessary for the performance of the contract and the data is processed in an automated way. Your data transferability (a) does not include anonymous data; (b) cover your personal data; (c) does not cover personal data concerning you; and (d) does not cover clearly cited data.
Deadline for submitting your application The right to file a complaint
If you believe that your rights have been violated, the Data Manager recommends that you initiate a consultation with the Data Handler by direct contact. If such consultation does not result or if you do not wish to participate in such activity, you may contact the court or the NAIH. If you initiate a court procedure, you may decide to initiate the proceedings before your home address or domicile. The NAIH contact details are as follows: 1125 Budapest, Szilágyi Erzsébet fasor 22 / C; phone: +36 1 391 1400; fax: +36 1 391 1410; e-mail: ugyfelszolgalat@naih.hu; Website: www.naih.hu Amendments to this Prospectus
The Data Controller reserves the right to change this information at any time. The Data Controller informs clients of such modifications by mail or e-mail and in any case according to applicable law.

Mountain Guide, Instructor

The Mountain Guide or Instructor, ordered by the Provider, performs the services undertaken by the Provider to the Client. The identity of the Mountain Guide or Instructor is previously revealed to the Client in the description of the given programme on the website grossglockner.hu. Provider reserves the right that in justified cases, for example in case of illness of the previously appointed Mountain Guide or Instructor, the identity of the Mountain Guide or Instructor may differ from what is written in the programme description on grossglocner.hu.

Official deadlines

Deadline for application: In case of the given programmes on grossglockner.hu website there are no deadlines for applications shown as the Provider reserves the right to admit further Clients to a given programme on the last day before departure or even to ongoing programmes.
Date of applying: the time stamp displayed on the online application form is the exact time of the receipt of the application.
Date of payment: in case of bank transfers, the exact time when the amount paid by the Client is credited on the Provider’s bank account; in case of paying by cash the day the Provider or the agent of the Provider receives the payment (the Provider indicates this day as the date of payment on the electronic invoice and in the e-mail confirming the receipt of payment).

Services, participation fee, equipment

1. The Provider provides the following services to the Client for the participation fee:
a) Mountain-guiding within one of the programmes advertised on www.grossglockner.hu or mountain-guiding within a programme designated by the Client on the online application form and confirmed by the Provider.
b) Advisory service for preparation and instructions,
c) provides information on issues related to the programme (travelling to the location, information about accommodation etc.),
d) providing the personal protective equipment used throughout the programme (crampons, ice pick, climbing rope, carabineers, straps, grummets, harness, protective helmet, etc.).

2. The Provider is liable for providing only those services included in point 1. above in exchange for the participation fee, provided that the application form is confirmed by the Provider. The participation fee always includes the administrative fee of the Provider; the rental costs of the protective equipment that is necessary to participate in the programme provided to the Client by the Provider (crampons, ice pick, climbing rope, carabineers, straps, grummets, harness, protective helmet, etc.); the costs of mountain-guiding and the costs of advisory services.

3. Clients have the right to use their own personal protective equipment if those are previously inspected and found appropriate to accomplish the programme by the Mountain-Guide or Instructor. The participation fee of the programme remains unchanged in case the Clients use their own protective equipment except if previously otherwise agreed by both parties and put into a written consent.

Accident insurance

4. The participation fee does not include the costs of travel insurance and the costs of sports accident insurance. Client consents that outdoor activities (mountain-climbing, high-altitude hiking, klettersteig tours etc.) are activities that require supplementary sports accident insurance. Clients take responsibility for obtaining such insurance and consent that they can only participate in the programme if they have sports accident insurance. If the Client does not have a sports accident insurance, which is valid for the entire duration of the programme, any damage occurring to his/her life, physical integrity, health or equipment is his/her own responsibility without indemnity from the insurance company.

Further expenses of the Mountain Guide or Instructor

5. Any further expenses of the Mountain Guide or Instructor necessary during the programme (lift-ticket prices, mountain royalty fees, accommodation, meals, etc.) are to be paid by the Provider.

Expenses of the Client and their deviation, change compared to the advertised costs on grossglockner.hu website

6. Clients pay all their expenses related to the programme themselves. Clients consent that the Provider only takes responsibility for the change of the participation fee out of all prices displayed in the description of the chosen programme on grossglockner.hu website. Clients consent that the Provider does not take responsibility for the change of costs displayed under the entry “other costs” in the description of the programme chosen in the application form on grossglockner.hu website, these costs are only displayed for informative purposes: for example the travel costs, costs of accommodation, costs of insurance. Clients consent that the Provider does not have to accept the Clients’ cancellation of participation in the programme that they chose in the application form because of the change or deviation of “other costs” compared to the costs advertised. This applies especially to the change or deviation in the travel costs of the Client. Clients consent that the Provider does not undertake obligation to take the Clients to the location of the programme selected in the application form or to organise Clients’ travel to this location. The Provider is only liable for advisory services or helping to organise Clients’ travel.

Valid application

7. Valid application means that the Provider guarantees the place of the Client in the programme and at the date selected by the Client in the online application form. The Provider only displays valid applications at the programmes the saturation of which are indicated on grossglockner.hu website.

The two conditions of a valid application are:
a) submitting the online application form by the Client and its written confirmation (e.g. in e-mail or text message) by the Provider;
b) transferring either the advance payment or the full programme fee to the Provider’s account by the Client and the receipt of the payment on the Provider’s account; or paying by cash to the Provider or its agent, e.g. the Mountain Guide or Instructor. The payment has to be confirmed in writing, e.g. in e-mail or text message, by the Provider.

Conditions of Clients’ participation in our programme

8. The coming into effect of the Contract for Services and the valid application do not entitle the Client to participate. Further condition of the participation is that the Clients pay the full amount of the participation fee and prove that they have a valid sports accident insurance.

The amount of the advance payment, the deadline of paying the remainder of the participation fee

9. The advance payment is 100 USD or 100 EUR. The parties consider this the advance payment; legal consequences of the advance payment apply to this amount. After paying the advance payment, the remaining part from the full participation fee is the remainder. The remainder has to be paid 60 before starting the programme at the latest unless the Provider and the Client otherwise agreed in a written consent.

Electronic invoice

10. The Provider issues an electronic invoice of the Client’s payment after the receipt of payment, the payment can either be a money transfer to the Provider’s bank account or cash paid to the agent of the Provider, the electronic invoice is then sent in PDF format by the Provider to the e-mail address provided by the Client in the application form. The incidental delay or failure in receiving the invoice does not affect the legal relationship or its coming to existence between the parties.

Cancellation of a programme by the Provider

11. If an advertised program is cancelled, the Provider has to inform the Client about this fact at least 48 hours before the planned start of the programme. In this case the Client may choose from the following options:
a) Participation in another programme (in this case the participation fee of the other programme applies, the agency fee is modified automatically),
b) starting the same program with less participants if the Client requests, which means that the participation fee and other costs are increased proportionately with the number of participants indicated.
c) Reclaiming the participation fee that was paid beforehand. In case of reclaiming the participation fee, the Provider has to pay the participation fee back to the Client within 8 days from the receipt of the written reclaiming.

Cancellation of a programme by the Client

12. The cancellation of a programme by the client results in the following cancellation fees:
a) up until the 61st day before the day of departure: 0 percent;
b) 60-31 days before the day of departure: 20% of the participation fee;
c) 30-0 days before the day of departure: 100% of the participation fee.
The parties record that if due to the delay or failure of paying the fees the Provider is entitled to cancellation, regardless to the statement of cancellation, the Provider has the right to claim the cancellation fees according to the percentages determined above.
This means that in case of cancellation the Client has to pay the determined cancellation fee to the Provider in all cases, within 8 days after cancellation. In case of the Client’s failure to pay the Provider is entitled to issue an order of payment to the Client about the amount of the cancellation fee according to the percentages above.

Responsibility and rights of the Client, the Provider and the Mountain Guide or Instructor during the programme

13. Clients consent that they accept and comply with the Mountain Guide’s or Instructor’s requests and instructions concerning the programme. The Client is also required to wear the equipment prescribed by the Mountain Guide or Instructor. The Provider does not take responsibility for any damage that is the result of disobeying the instructions of the Mountain Guide or Instructor. As the agent of the Provider, the Mountain Guide or Instructor is entitled to terminate the Contract for Services with immediate effect if the Client endangers the other participating Clients or other people’s safety by deliberate careless behaviour. In this case the Client does not have the right to reclaim the participation fee, even if the service undertaken by the Provider was not performed.

14. The Client takes responsibility for any damage caused to another person by the Client, the Provider, the Mountain Guide or instructor does not take responsibility for the actions of the Client.

15. The Provider excludes any responsibility for damage caused to the Client by circumstances that cannot be influenced by the Provider. These circumstances include but are not restricted to the following:
a) Client deliberately and repeatedly disobeys the instructions of the Mountain Guide or Instructor,
b) Client provides false data in the application form or withholds information concerning his/her state of health
c) in case of sudden and unexpected change of weather conditions, the Mountain Guide or Instructor changes the location or other parameters of the programme,
d) in case the Client does not show up at or is late from the location and time of departure or shows up in an obviously inappropriate condition to participate in the programme,
e) in case the service is rendered impossible due to war or political tension or other force majeure
f) in case Clients do not pay the costs, described in points 1-5, that are necessary for the programme. In the above described cases and in cases similar to those the Client is not entitled to reclaim the participation fee even if the service undertaken by the Provider was not performed.

16. The Provider reserves the right to, in justified cases, deviate from the programme selected in the application form or described on the website when providing information. Justified cases include e.g.:
a) the participants state of health and physical condition;
b) change in the circumstances of the programme (e.g. the adverse change of weather conditions)
c) loss of personal protective equipment during the programme by the Client.
Client consents that the Provider takes no responsibility for any injury, accident or fatality that occur under the guidance of the Mountain Guide or Instructor and is caused by the mistake or decision of the Mountain Guide, Instructor or other participants.

Handling the Client’s complaint during the programme

17. In case of the real or perceived defective performance of the service the Clients are required to make a complaint immediately. The Client is responsible for any damage caused by the delay in reporting the complaint. The Mountain Guide or Instructor has to make a record of the complaint of the Client and to give a copy of it to the Client, which is signed by the Mountain Guide and the Client. Based on the record, the Provider has to respond in writing and answer the Client’s complaint.

Taking use of the Provider’s equipment

18. The responsibility for any failure, wear, or amortisation occurring while the proper use of the Provider’s assets and equipment necessary for the contracted services lies with the Provider. In case the failure or destruction of these assets and equipment is caused by improper use, the Client is required to pay compensation for the damages. The costs of the compensation for the damages is recorded by the Mountain Guide or Instructor after the programme ends and one copy of the record is given to the Client. These costs have to be paid by the Client at the end of the programme or transferred to the Provider’s bank account within 8 days by the Client.

Copyright: usage of photos and videos taken during the trip

19. The Clients are aware that, in the course of the programme, photographs and sort videos might be taken of them which may appear on www.grossglockner.hu website or on other media domains of the Provider, e.g. on Facebook. The Clients consent that these pictures, which are considered personal data, can be taken, stored and published by the Provider in a trip-report and a photo gallery. Provider gives the right to the Client to request the removal or omission of publishing of photos taken directly of him/her. In case the Provider complies with this request, the Client cannot make any further liability claims.

Jurisdiction

20. The parties consider the Laws of Hungary as a basis for the present legal relationship, regardless to the nationality of the parties and to the location where the transaction is consummated and performed. In case any party is entitled to initiate a proceeding before a Hungarian court, the proceeding can only be initiated before one of the courts in Budapest. In this case the parties submit themselves to the exclusive jurisdiction of one the courts in Budapest.

grossglockner.hu LLC

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"Only the symbol of the mountain and climbing; every decent person should have a Matterhorn that you want to climb through fire-water. Not the the Matterhorn is nice, ... but its nice to Matterhorn are to enforce them shall remain the real human behavior: the struggle. Not the struggle for existence, ... but beyond the dualism of being struggle: the struggle of life is not what it needs forced on us, but also our humanity: the passion."
István Benedek
Vagabondage in the Alps